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The Best Kept Secret at the VA: The Debt Management Center

POSTED BY: Jon Corra · January 24, 2018

An overpayment may be a concern, but Veterans have options.

If you are a Veteran who has applied for VA disability compensation, you already know that few aspects of the process are pleasant. This is especially true if you’ve ever been involved in a situation that led to calling the VA’s 1-800 number. Some Veterans have shared stories in which they’ve been placed on hold for hours, or even been given false information. To say the least, most Veterans don’t enjoy calling the VA for help. But in some situations, calling is necessary—but it doesn’t have to be as unpleasant as you might think.

There are some cases in which a Veteran may receive an overpayment. One of the most common situations results when a Veteran receives severance pay from the military, and then later receives VA disability compensation. In some instances, the Veteran may have to pay back their severance pay in order to receive their monthly compensation. Another instance that is common involves dependents. For instance, if you were married when you were granted benefits, but failed to notify the VA of a divorce, the VA may have overpaid you. This can amount to thousands of dollars’ worth of overpayments. The VA will want that money back. So, what are you to do?

There is a helpline operated by the VA that is very helpful. It’s not a myth. It exists, and it may help you when you are in dire need of help. This helpful center within the VA is the Debt Management Center. It’s located in St. Paul Minnesota, and they have helped many of the Veterans our firm has referred to them.

We’ve dealt with the VA Debt Management Center directly many times since we started representing Veterans a decade ago. Also, several of our clients have had positive interactions with VA Debt Management. We’ve seen instances in which they’ve helped a Veteran in need who could not pay back an overpayment. They actually work with Veterans to help resolve the issue. So, instead of having to pay back a $1,000.00 overpayment with one month’s check, the VA may make arrangements for you to pay a smaller amount over several months.

This probably won’t surprise any Veteran, but the VA makes mistakes. Sometimes they will say that you owe them money even though you don’t. In this circumstance, the VA Debt Management Center will do what they can to fix the issue.

One of the best things is that the VA Debt Management Center has a direct line. You may still have to wait when you call them, but it shouldn’t be as long a wait as if you called the main 1-800 number. They even outline on their website the best time to call, and explain that the first Monday of every month is their highest day for call volume. They are even open on Saturdays to take calls. If you need to call them, their number is 1-800-827-0648.

If you do find that you have an overpayment, do not ignore the issue. The Debt Management Center will work with you. There are options. We discussed making payments earlier, but there are some situations in which they will waive an overpayment. This doesn’t always occur, but it is a possibility. In some situations, you may even be able to request a hearing.

Overpayments can be frustrating, but the VA is usually accommodating. If you would like to know more about this subject, or if you would like to know more about the services we offer, call us today. Our toll-free number is 1-877-526-3457. If you can’t talk now, fill out this form so that a member of our team can call you at a later time.

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